MultiCall CTI
Modules
The product is client/server and Windows 2000/XP/2003 based and includes:
MultiCall Server - enables customers to match an incoming call to a profile from an ODBC or SQL database to ensure that all calls are answered by the right person with a personalized touch.
MultiCall Designer - enables call center managers to build custom call scenarios or scripts through an easy to use drag and drop development environment. Designer's rapid development capabilities enable quick application development allowing businesses to keep pace with changing market environments.
Applications
IVR: Sophisticated IVR applications where IVR needs to evaluate CLI of callers from PBX to decide the service requirements of the caller.
Solutions
The power and the flexibility of the Server and the designer are the key for a wide range of solutions and options:
Installed Solutions:
  • Transfers calls from an operator to an IVR announcement (CYTA 11892)
  • Desktop dialer for all of the PBX customers
  • Screen pop-up with Call information (Caller ID, Called number)
  • Screen pop-up with IVR information (Customer number, etc.)
Available Solutions:
  • All variants of screen pop-up with IVR information
  • Any subset of Call Center options
Bar-Net Software Ltd. - Jabotinsky 33 st., Ramat-Gan 52511, Israel    Tel: +972 (3) 6000 400   Fax: +972 (3) 6000 401